FAQs

Yes, deliveries are free from €49 regardless of the shipping method chosen (mainland France only).

Yes, the shipments are completely discreet; they don't mention the brand, so rest assured.
The package may be labeled BeautyByMe or Lamoji.

You can choose between home delivery via Colissimo, or delivery to a collection point via Mondial Relay.

Delivery time depends on the carrier and your address, but packages are generally delivered in less than 48 hours, except on weekends.
Orders placed on Friday, Saturday, or Sunday will be processed on Monday morning.

We invite you to contact us via the website's contact form or by email at support@goliate.com

Goliate offers a 14-day money-back guarantee from the date of purchase, valid only on sex toys. This guarantee does not apply to cosmetic products (lubricating gels, massage oils, etc.).

To obtain your refund, please contact us using our contact form. and return the product to us in its original packaging.

More information can be found in our Terms and Conditions.

We have chosen transparency.

Since ingredient names can sometimes seem very complex to the uninitiated, here's what you'll find in our gels and lubricants:

spring water and organic, first cold-pressed vegetable oils.

Naturally derived emulsifiers, palm oil-free and non-irritating. Organic plant extracts and macerates made by us with the plants we harvest.

Then we use mineral filters guaranteed to be free of nanoparticles, essential oils and natural gums or algae, all organic.

To continue, you will also find preservatives accepted by the Cosmos Organic specifications.

And finally, only mineral or plant-based colorants. In short, only natural ingredients that respect the body and the planet.

Yes! All water-based lubricants, such as intimate lubricant gel or anal lubricant gel, are compatible with condoms. An oil-based lubricant would make the condom porous and is therefore not compatible.

Beyond our official website, you will find Goliate products in various French and international stores, from love stores like Passage du désir, to organic shops, pharmacies and parapharmacies, concept stores, beauty brands like Nocibé, Mademoiselle bio etc.

Yes, all our intimate gels and lubricants are natural and certified organic by Ecocert according to the Cosmos organic standard.

Yes, and we cover the return shipping costs for your sex toy, regardless of the brand.

For more information, please visit our recycling page.

You can pay normally with your usual bank card, or VISA / Mastercard, but also via Paypal, Apple Pay or any other payment method available on the site.

As soon as you place your order, you will receive a confirmation email.

As soon as your order is confirmed and shipped, you will receive a tracking email.

You can also log in to your account to track your order status.

We invite you to log in to your account to check the status of your order.

If cancellation is not possible via your interface, we invite you to contact us by email at support@goliate.com so that our teams can follow up on your request.